Wednesday, July 8, 2020

Published 5:14 AM by with 0 comment

How TeleHealth can enhance your practice revenue

Profitability is healthy. It allows one and one's practice to stay financially secure. Implementing a TeleHealth program is a low-risk, high-reward way to get there.

Here are some ways how:

Reduce No-Shows and Cancelations
The most valuable asset in any medical practice is the doctor's time. When a patient doesn’t show up or cancels at the last minute, the doctor's time is wasted. Unless a strict no-show policy is in place and enforced, 
 this time and the associated revenue can’t be recovered 

Tele visits help keep no-shows and late cancelations to a minimum by making it more convenient for patients to keep their appointments. 

Allow More Visits without staff overheads

Because tele-visits are easy and require no real overhead, except for a laptop or a phone, most doctors find that they can schedule them easily even from home. 
Telehealth also gives practices and doctors the option of expanding their consulting hours. What’s more, if someone calls to cancel an in-person appointment, it may be possible to simply change it to a tele-visit instead.

A doctor scheduling in a couple of tele-visits a day will be able to pile up a considerable amount of revenue from the tele-practice. For example, a doctors who just conducts 3 tele-visits a day, at an average reimbursement of $50, will earn around about an extra $50K in revenue in the year.

Increase your reach beyond your local geographical limitations.

When people know they won’t have to go into the office for every visit, they can consider doctors at a distance. They may pick that physician that their friend in another city always speaks about. They can pick that doctor they used to go to before the changes residence. And, they can feel more comfortable getting second and third opinions on their prescribed care.

Improve the Efficiency of Office Staff
Over time, Tele-visits result in fewer patient visits at the office, thus making the wait times better for patients who do come in, and reducing the pressure on your office staff.

This results in higher customer satisfaction for patients. This also frees your team up to do other tasks or to focus on finding opportunities for improvement within the office.

Related reading from the TrueTeleHealth blog "Using Telehealth to optimize health worker staffing needs"

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Sunday, July 5, 2020

Published 11:51 AM by with 0 comment

The TeleHealth FAQ for patients

Telehealth is an easy and convenient way to access a doctor when one needs to. However, as with any technology, there are likely to be a few issues you'll end up facing every once in a while, especially as you are starting off with it.

We’ve put together this list of commonly asked questions answered by our in-house experts so you can be more assured as you start your next telehealth session. This post will obviously be updated regularly so it stays current. 

If you encounter issues and don’t know what to do, send us your question via the comments section below, or Contact TrueTeleHealth.

To make it possible for you to have a successful virtual visit every time, we at TrueTeleHealth put together a TeleHealth Prep list which you can access at the following link.

Q. I unable to login to the software? What do I do?

TrueTeleHealth Expert: Try to enter the username and password again. Check if CapsLock is on/ If its On, put it off. If this does not work, try to reset the password. If that is not working, it could be because your internet connection has gone off, or the TeleHealth provider is facing issues at their server end. Finally, if nothing works, call the support number of your TeleHealth provider.

Q. Why isn’t my video loading?

TrueTeleHealth Expert:  First, check if you have your webcam all set up.  If you’re using a mobile phone, iPad, or laptop,  you typically will be using the integrated camera. And if you’re on a desktop computer, you may be using a separate webcam.

Now, go to your device’s control panel or settings menu and look for your webcam under devices. Test it out to see if it’s working.

If this works, check your internet connection. Having a solid internet connection is critical to being able to carry out a tele-consult.

Q. Why is the video quality bad?

TrueTeleHealth Expert:  Check your internet connection.  Poor video quality is typically caused by a poor internet connection.

To test your internet connection speed, visit A minimum speed of 8Mbps (preferably 10Mbps+) is needed for a good Virtual consult.

Q. Why can't I hear the doctor?

TrueTeleHealth Expert:  Check if your speaker's volume is turned up.  To test it out, play a song from your device, or if you don't have one available on the device, play one on YouTube or Spotify.

Q. Why can’t the doctor hear me?

TrueTeleHealth Expert: Check if your microphone is working. If you’re using a mobile phone, iPad, or laptop,  you typically will be using the integrated mic. And if you’re on a desktop computer, you may be using an external microphone.

Go to your device panel or settings and make sure your microphone is set-up. There will be a test audio settings option in your TeleHealth Software to test it out. In case you are not using a TeleHealth software but a video conferencing tool like Zoom or Skype, they also have a test audio settings option within their settings.

Q. Can I just use Facetime or Skype to have a video consult with my doctor?

TrueTeleHealth Expert: You can, but it is not advised unless its an emergency.  Some doctors do offer virtual visits through apps like Facetime, Skype, and Zoom,  but that these apps are not HIPAA-compliant and neither are they well suited for consults by doctors. Doctors have to also separately manage the documentation for the consult, their investigation notes, ePrescribe, etc. So it's recommended that a TeleHealth software is used for this purpose.

These are the common questions we encounter from patients. If you encounter issues not listed here, and don’t know what to do, send us your question via the comments section below, or Contact TrueTeleHealth.

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Thursday, July 2, 2020

Published 5:22 AM by with 0 comment

The TeleHealth Preplist for Patients

Telehealth is an easy and convenient way to access a doctor, when one needs to. To make it possible for you to have a successful virtual visit every time, we at TrueTeleHealth have put together this TeleHealth Prep list.

1. Get the location right

Before your appointment starts, find a spot that is quiet and lit up, where you can speak freely with your doctor without interruptions, and in case the doctor wants you to show something, it's possible without resorting to phone torches.

2. Do a mike check.
Whether you’re going to be using a computer, laptop, iPad, or phone for the virtual visit, make sure that the camera and microphone are working fine. Don't start the call and then carry out the audio test. Instead, do it beforehand.

3. Go over your TeleHealth software pre-visit.
Most software today is easy to use, nonetheless, it is advisable to go through the software and read up the help guide beforehand so you can make the most of it.

4. Keep your vital information handy.
Weigh yourself, take your temperature, and is possible check your heart rate and blood pressure pre-visit so you can share that with your doctor.

5. Be prepared
Remind the doctor at the beginning of your appointment about any pre-existing conditions you might have so they can properly evaluate you

If you have a rash or throat symptoms, have a flashlight handy so that your doctor can see clearly via the screen. If possible, take a video of the affected part in excellent light.

Have your medication right near you during your video call so that you can review doses and side effects.

6. Take notes.
Before your call, make a list of questions and symptoms to go over with your doctor. Keep a pen close for taking notes, suggestions, or follow-ups to your medications and diet provided by your doctor during the visit.

7. Discuss next steps:

Do not forget to discuss what to do next during your visit.
Please leave us comments via the comment box below about any telehealth questions you have and we will be glad to answer.

As with any technology, there are likely to be a few technical glitches every once in a while. 

Fret not. We are putting together a TeleHealth FAQ for patients which shall help soothe your nerves and figure stuff out when something goes wrong. Look for it at the TrueTeleHealth blog this weekend.

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